Greets and registers guests, providing prompt and courteous service .Check in / out of guests. Resolves guest challenges throughout their stay in our hotel. upgrades guests as required . Promotes hotel services .
熱情友好的問(wèn)候客人，確保提供高效一致的服務(wù)。對(duì)入住期間的各種需求和問(wèn)題予以快速解決，銷(xiāo)售酒店各項(xiàng)產(chǎn)品確保利潤(rùn)***化。
Specific Job Knowledge, Skill and Ability 工作技能技巧要求：
1. Considerable skill in the use of a calculator to perform moderately complex mathematical calculations without error .

能運(yùn)用計(jì)算器材準(zhǔn)確無(wú)誤的進(jìn)行各種數(shù)據(jù)運(yùn)算。

2. Ability to read, Listen and communicate effectively in English, both verbally and in writing .

能用英語(yǔ)有效的傾聽(tīng)和進(jìn)行溝通。
3. Ability to access and accurately input information using a moderately complex computer system .

熟練操作酒店電腦系統(tǒng)。
Required Qualifications 必要的資歷要求：
1. Ability to effectively deal with internal and external customers , some of whom will require high levels of patience , tact and diplomacy to defuse anger , collect accurate information and resolve conflicts .

擅長(zhǎng)于處理賓客關(guān)系，能有效快速的應(yīng)對(duì)處理各種問(wèn)題。

2. Interpersonal skills to provide overall guest satisfaction.

以較強(qiáng)的人際交往能力提高客人滿(mǎn)意度。

3. Ability to work under pressure and deal with stressful situations during busy periods.

能在強(qiáng)壓下勝任工作。

Preferred Qualifications 更高的資歷要求：

1. 1 or 2 years of related work experience prefered.

1至2年前臺(tái)接待相關(guān)工作經(jīng)驗(yàn)者優(yōu)先。

職位類(lèi)別： 前臺(tái)/文員/接待/秘書(shū)

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